Account Settings
Information about your account
Billing
Billing Help
How Much Do You Love Your Planet?
Lessons and Topics
Learn more about our educational topics and lessons
Packages
Information about lesson packages
Questions about account settings
To create an account, click on the "Sign Up" button on the homepage, fill in the required information, and follow the prompts to verify your email.
Yes, go to "Account Settings," select "Change Password," and follow the instructions to update your password.
In "Account Settings," you can update personal details, profile picture, and contact information.
Navigate to "Notification Settings" in your account, where you can customize and manage your notification preferences.
Currently, account deletion is not available. For assistance, please contact our support team.
This is help from the billing page
Visit the "Packages" section, select your desired package or topic, and proceed to checkout. Complete the transaction using the e-citizen payment gateway.
We accept payments through the official Kenya government e-citizen payment gateway. Currently, only Kenya Shillings (Ksh) are accepted.
Unfortunately, we do not offer refunds for purchased topics. Please ensure your selection aligns with your learning needs.
Check your transaction history in the "Billing" section of your account to view a detailed record of all your transactions.
If a payment fails, please check your payment details and try again. If issues persist, contact our support team for assistance.
Information about our Lessons and Topics
Once you've purchased a topic, go to "My Topics," select the purchased topic, and access the lessons from there.
Yes, lesson materials, including PDFs, can be downloaded for offline use. Find the download option within each lesson.
No, there's no limit. Enjoy unlimited access to purchased topics and lessons.
Use the navigation buttons within each lesson. Progress tracking is not available, but you can revisit lessons at any time.
No, lessons are for individual use only. Sharing with others is a violation of our terms of service.
Information about packages
To upgrade, go to the "Packages" section, select your desired package, and follow the prompts to complete the upgrade.
Yes, you can switch between packages. Go to "Packages," select a new package, and follow the prompts. Any remaining access from the current package will be adjusted.
No, packages offer lifetime access to the selected number of topics. There's no expiration date.
Each package provides access to a specific number of topics. Upgrade to a higher package for broader access.
Yes, special discounted packages are available for schools. Contact our support team to discuss educational packages and rates.
